Gaming is entertainment, not a livelihood. Mastplay believes every player should enjoy the experience within their limits. We're here for you.
Last updated: June 2026Responsible gaming means knowing your limits and sticking to them.
We offer features that help you play mindfully and stay in control.
Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. To increase the limit, a 7-day waiting period applies.
If your losses exceed a set amount, gaming will automatically stop. This feature protects you from significant financial harm.
Set a limit on how long you play in one session. After that time, the platform will automatically remind you to take a break.
You can take a temporary break from the platform for anywhere between 24 hours and 6 weeks. You will not be able to log in until the break period has ended.
You can close your account for anywhere from 6 months to permanently. Creating a new account during a self-exclusion period is not permitted.
Every 30 minutes or 1 hour, a pop-up will notify you how long you've been playing and how much you've won or lost.
Mastplay is more than a gaming platform — it's a responsible community. We believe responsible gaming means enjoying entertainment while protecting your financial and mental well-being. When gaming starts to feel like a problem rather than a pastime, Mastplay is here to help.
Our responsible gaming policy is built in line with internationally recognized gaming standards. Our goal is to ensure a safe, transparent, and enjoyable experience for every member. We want you to play with a clear head and have fun — but never at the expense of the things that matter most in your life.
The core of responsible gaming is simple: set a budget before you play, stick to it, and know when to stop if you lose. Keep in mind that every game outcome on Mastplay is completely random — no strategy guarantees a win.
Gambling always carries the risk of financial loss. Never bet more than you can afford to lose.
Ask yourself the questions below. If you answer "yes" to one or more, it may be time to take a closer look at your gaming habits.
Are you spending more than the budget you set for gaming?
Are you placing more bets to recover money you have lost?
Are you spending more time on gaming than with family, friends, or work?
Do you feel restless or irritable when you're not gaming?
Are you hiding your gaming from family or lying about it?
Are you spending borrowed money or taking on debt to fund your gaming?
If more than 2 of your answers are "Yes", please seek help. Use Mastplay's self-exclusion feature or contact our support team.
Problematic gaming or gaming addiction develops gradually. Identifying it early makes it much easier to address.
| Signs | Stage | Do's |
|---|---|---|
| Spending beyond your budget | Basic | Set a Deposit Limit |
| Chasing losses | Basic | Set a Loss Limit |
| Excessive Time Spent Gaming | Basic | Set a Session Time Limit |
| Hiding Gaming from Family | Severe | Take a Cooling-Off Period |
| Gaming on Borrowed Money | Severe | Take a Self-Exclusion |
| Feeling stressed or anxious | Severe | Seek Professional Help |
Mastplay's responsible gaming features are straightforward to use. After logging in, go to "Account Settings" and navigate to the "Responsible Gaming" section.
Lowering your limit takes effect immediately, but increasing it requires a 7-day cooling-off period. This is by design.
Mastplay is strictly for users aged 18 and above. We follow a rigorous age verification process to keep minors away from gaming.
If you have children or teenagers at home, take the following steps:
If we become aware that a minor is using an account, that account will be closed immediately.
Keep minors away from gaming. Keep your account secure.
Common Questions About Responsible Gaming